Client care · AJ & CO Dubai
Questions,
answered.
From the first sketch to insured delivery and lifelong care, here is what to expect from your AJ & CO experience.
Explore the answers01Designed with youCAD approval before production
02Delivered securelyWorldwide insured shipping
03Cared for lifeComplimentary cleaning & inspection
The essentials
How can we help?
Browse by topic or search all 19 answers.
01
Commissions
3 answersMost pieces are completed within four weeks of CAD approval. Intricate stone setting or a specially sourced stone can add one or two weeks; your designer will confirm the timing before work begins.
You can refine the design at no extra cost until CAD approval. Changes requested after approval may require a revised quote because metal and stones may already have been prepared.
Yes. You approve a detailed CAD render before production, and we can share workshop photographs as your piece progresses.
02
Sizing & fit
3 answersA professional fitting at our Dubai showroom gives the most reliable result. If you cannot visit, measure the internal diameter of a ring that fits well and send the measurement to your designer.
A 20 to 22-inch chain sits near the collarbone on most men, while 24 inches and above sits lower on the chest. Your designer can recommend a length for the pendant and look you want.
Most rings can be adjusted by up to two sizes, depending on their construction and stone setting. Full eternity bands are made to a fixed size, so we arrange a fitting before production.
03
Delivery & returns
3 answersWe deliver worldwide with full insurance and signature confirmation. Any local duties or import taxes are the recipient’s responsibility.
Stocked pieces normally arrive within one to two business days in the UAE and two to five business days internationally. Made-to-order pieces dispatch as soon as production and final inspection are complete.
Unworn stocked pieces may be returned within 14 days in their original packaging. Bespoke, personalised and engraved pieces are created specifically for you and cannot be returned.
04
Payment
3 answersWe accept cards for eligible orders and secure bank transfer for higher-value purchases. The available options and any applicable threshold are shown clearly before payment.
Bank transfer provides the appropriate level of security for certain high-value jewellery and watch transactions. Your designer will provide verified payment details and confirm receipt directly.
Yes. Flexible payment options are available on eligible purchases. Visit our financing page or speak with a designer for the current terms and total repayment details.
05
Watches
3 answersCollector-watch values move with availability and the international market. We quote each piece live so the price and sourcing details are accurate when you enquire.
Aftermarket setting normally voids the original manufacturer warranty. We explain this before work begins and provide a written AJ & CO warranty for our own craftsmanship.
Yes. Every watch we source or accept in trade is authenticated in-house before the transaction is completed.
06
Warranty & care
2 answersOur lifetime craftsmanship warranty covers the work completed by AJ & CO, including setting, clasp and solder faults under normal wear. Accidental damage and work completed elsewhere are not included.
Yes. Pieces made by AJ & CO receive complimentary lifetime cleaning at our Dubai flagship, together with a careful inspection of settings, clasps and wear points.
07
Account & orders
2 answersNo. You can check out as a guest and later find the order using your order number and the email address used at checkout.
Sign in to your account or use the order-status lookup if you checked out as a guest. For a bespoke commission, your designer will also keep you updated through each production stage.
No exact match
Ask us directly.
A designer can help with a specific piece, order or commission.
Personal assistance
Still deciding?
Speak to a designer.
Get a considered answer about sizing, a bespoke idea, a collector watch or an existing order—seven days a week.